Corporate Information
Overview
Etisalat is an international, blue-chip organisation with operations in 19 countries across the Middle East, Africa and Asia. It is one of the leading telecom operator with one of the largest market capitalization among Middle East, African and Asian telcos. It is a highly rated telecom company with ratings from Moody’s, Standard & Poors and Fitch (Aa3/AA-/A+); with low leverage and strong UAE Government support.
Etisalat’s focus is on delivering innovative solutions to transform the communities in which it operates and fast track social development and economic growth. This is underpinned by its commitment to actively develop and engineer platforms for growth within the local markets in which it operates through the deployment of advanced technologies, quality networks and customer focused services.
Etisalat became one of the world’s fastest growing telecom operators; with customer numbers growing from 4 million to over 140 million in less than 10 years. Its international acquisition programme began in earnest in 2004 through the award of the second mobile license, and the first 3G license in Saudi Arabia. Since then the company has witnessed rapid expansion, across the Middle East, Africa and Asia through acquisitions and organic growth. Etisalat now has access to a population of close to 700 million people, with Thuraya; its satellite network provider covering over two thirds of the planet’s surface.
The three key pillars of our strategy involve owning and managing an attractive well balanced portfolio of assets consisting of controlling stakes in well positioned operators in target markets. Our second pillar involves providing differentiated, innovative service offerings that leverage our broadband infrastructure and networks. Superior customer experience resulting from Etisalat’s operational excellence is our third pillar. We aim to pro-actively and consistently serve our customers with a common set of brand values based on in-depth customer understanding and building trusted relationships. We will manage this through a strong focus on the efficiency and effectiveness of our operational processes throughout our footprint.
For nearly 40 years, Etisalat has helped the UAE sustain its position as the region’s hub for business, trade and foreign investment by providing reliable and high quality services. Earlier in the year, Etisalat UAE successfully completed the rollout of its fibre-to-the-home (FTTH) network across 1.3m homes in the country. This achievement contributed to UAE being ranked as a global leader in connecting homes in the country on the FTTH network. The advanced infrastructure allows the utilisation of the most advanced technology applications to the UAE market.
Etisalat has launched 4G mobile services in the UAE and Saudi Arabia, and today operates the Middle East’s largest LTE network with population coverage exceeding 82 per cent. Etisalat offers both the Middle East’s fastest fixed line broadband service with speeds of up to 500Mbps - the highest mobile broadband connectivity speeds to date. It has also launched several 3G networks in its footprint including Egypt Afghanistan; Ivory Coast and Benin. These advancements have helped Etisalat capture market share with the introduction of mobile broadband services and affordable internet access.
Etisalat is committed to the principles of corporate social responsibility through strategic partnerships to increase access to education and health care via technology. Under the banner ‘Etisalat for Good’, Etisalat and its operating companies have been actively working on ‘Mobile for Development’ initiatives in 2013, in collaboration with its global partners. The efforts have helped bridge the gap between emerging markets and developed nations, while generating impressive digital dividends in the form of jobs, economic growth and stability.
| Corporate History | |
|---|---|
| 1976 | The Emirates Telecommunication Corporation is founded |
| 1982 | Emirates Telecommunications Corporation launches the Middle East's first mobile network |
| 1983 | The ownership structure changes: The United Arab Emirates government gets a 60% share in the corporation and the remaining 40% is publicly traded |
| 1989 | Etisalat establishes the Etisalat University College to create a talent pool of engineers to drive its future growth |
| 1991 | The UAE central government issues Federal Law No. 1, which gives the corporation the right to provide wired and wireless telecommunications services in the country, and between UAE and other countries |
| 1994 | The Middle East's first GSM service is introduced in the UAE. Etisalat also launches Emirates Data Clearing House, now one of the world's leading clearing houses providing a complete solution to GSM operators to provide roaming facilities to their customers in turn |
| 1995 |
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| 1996 | Etisalat becomes one of the founding investors in satellite telecommunications provider, Thuraya |
| 1998 | e-Marine is founded to provide maintenance and services to the growing number of international telecommunications cables passing through the Gulf |
| 1999 |
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| 2000 |
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| 2003 |
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| 2004 | Etisalat wins the second license to operate in Saudi Arabia thereby introducing Etihad Etisalat – Mobily. It also buys a stake in Canar, a new fixed line operator in Sudan. |
| 2005 |
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